EazyGrad is a brand owned and operated by SNS Holdings, a firm registered under the laws of India. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and safeguard your information in line with the Digital Personal Data Protection Act, 2023 and good industry practices.
1. Introduction
By using the EazyGrad website, mobile platforms, counselling services, or any of our offerings, you agree to the terms outlined in this Privacy Policy. Our goal is to keep the process transparent, simple, and learner-first.
2. What Data We Collect
We may collect the following categories of information:
Basic contact details: Name, phone number, email address, residential address.
Education background: Academic records, degrees obtained, schools/colleges attended.
Professional information: Work experience, employment details (if applicable).
Financial information: Income range, occupation, details relevant for loan/EMI eligibility.
Counselling records: Voice calls, emails, chat transcripts, counselling notes.
Technical information: IP address, browser type, device ID, cookies, analytics data (via pagesense, GA4, Meta, Google).
Lead form data: Details you submit on Meta/Google ads or via enquiry forms.
We do not knowingly collect data from learners below 18 years of age unless for admissions into undergraduate programs.
3. How We Use Your Data
We use your data to:
Provide counselling and admission facilitation services.
Share with universities and NBFC partners to process admissions and loan applications.
Improve our website, CRM, and overall user experience.
Conduct internal marketing and remarketing campaigns (we do not sell your data to unrelated third parties).
Ensure compliance with applicable laws and regulations.
4. Sharing of Information
We may share your data with:
Universities and educational institutions to process admission applications.
Banks/NBFCs to facilitate education loan or EMI applications.
Advertising platforms (Meta/Google) where you voluntarily submit lead forms.
Service providers like CRM, analytics, or hosting platforms for operational efficiency.
5. Data Retention
We retain personal data in our CRM for 12 months unless required by law to keep it longer.
After this period, data may be archived or securely deleted.
6. Cookies & Tracking
Our website uses cookies and analytics tools to improve functionality and personalize your experience.
You may disable cookies via your browser, but some features may not function properly.
7. Your Rights (under DPDP Act 2023)
You have the right to:
Access the data we hold about you.
Request correction or deletion of your information.
Withdraw consent for certain uses of your data.
Opt-out of communications.
To exercise these rights, please email us at hello@eazygrad.com.
8. Security of Information
We implement reasonable administrative and technical safeguards to protect your data.
However, no online system is 100% secure, and we cannot guarantee absolute protection.
9. Use of Logos, Media & Trademarks
The EazyGrad name and logo are the property of SNS Holdings.
Third-party logos, trademarks, and names (universities, companies, WhatsApp, etc.) are used only for educational and illustrative purposes.
These remain the property of their respective owners. No endorsement is implied.
Photos, fonts, and media used on our platform are either licensed, free-to-use, or applied under fair-use principles. If you are a rights holder and wish to raise concerns, please contact us.
10. Grievance Redressal
To address privacy concerns you may reach out via email at: hello@eazygrad.com.
11. Updates to this Policy
SNS Holdings may update this Privacy Policy from time to time without prior notice. The “Last Updated” date will reflect the latest version. Users are encouraged to check periodically.
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
